Patient Experience & Scheduling Specialist

MedStar Health; California (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health is seeking a friendly front desk associate to greet patients, coordinate smooth patient flow, register demographics and insurance, and collect co-pays. You will schedule appointments and tests, post time-of-service payments, and ensure accurate patient records.

You will answer phones, provide triage as needed, support multiple providers, and maintain a clean, organized front office. This role requires excellent communication, attention to detail, and a strong commitment to patient

Qualifications

• High school diploma; one year of education may substitute for one year of required work experience.
• 6 months to 1 year of customer service experience in a health care setting preferred.
• CPR certification required within 90 days; other certifications may vary by department.

Responsibilities

• Greet patients and coordinate arrival and check-in processes.
• Register demographics, verify insurance, and explain patient responsibilities including co-pays.
• Schedule appointments, tests, and referrals; post time-of-service payments and manage charge batches.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Education

High School Diploma or GED

Tools

IDX/Centricity

Job description

MedStar Health is seeking a friendly front desk associate to greet patients, coordinate smooth patient flow, register demographics and insurance, and collect co-pays. You will schedule appointments and tests, post time-of-service payments, and ensure accurate patient records.

You will answer phones, provide triage as needed, support multiple providers, and maintain a clean, organized front office. This role requires excellent communication, attention to detail, and a strong commitment to patient