Patient Experience Specialist: Front Desk & Scheduling

MedStar Health; Baltimore (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health in Baltimore seeks a friendly front desk associate to greet patients, register them, collect co-pays, verify insurance and schedule appointments, ensuring a smooth patient flow.

The role includes handling check-out, updating records, processing Time-of-Service payments, and supporting tests requisitions while maintaining a professional appearance and contributing to service quality.

Qualifications

• High school diploma or GED required; substitution allowed.
• Experience in health care or patient services preferred.
• Good communication and multitasking abilities.

Responsibilities

• Greet patients courteously and coordinate intake.
• Register patients, verify insurance, and collect co-pays.
• Schedule appointments and manage follow-ups and tests requisitions.
• Answer phones, provide triage and relay messages promptly.
• Process check-out, update demographics and insurance data.
• Maintain neat, professional reception and support patient experience.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Education

High School Diploma or GED

One year substitution allowed

Job description

MedStar Health in Baltimore seeks a friendly front desk associate to greet patients, register them, collect co-pays, verify insurance and schedule appointments, ensuring a smooth patient flow.

The role includes handling check-out, updating records, processing Time-of-Service payments, and supporting tests requisitions while maintaining a professional appearance and contributing to service quality.