Patient Experience Front Office Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a detail-oriented medical office professional to support front-desk operations and revenue cycle tasks. The role focuses on accurate patient registration, insurance verification, and timely scheduling, while ensuring a high level of patient satisfaction.

You will manage calls, assist with payments, and maintain organized records in the PMIS and EHR systems. A positive, multi-tasking approach is essential in a busy outpatient setting.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interface with patients, family members and staff in a courteous, professional manner.
• Register patients in the PMIS, verify demographic and insurance information for accurate claims.
• Monitor reception area and keep patients informed of schedule changes.
• Answer phones, triage calls, and route messages promptly.
• Process patient appointments, surgeries, or tests in the scheduling system.

Skills

Customer service

Communication

Multi-tasking

Teamwork

Education

High School Diploma or GED

Tools

PMIS

EHR

Microsoft Office

Job description

Mary Washington Healthcare is seeking a detail-oriented medical office professional to support front-desk operations and revenue cycle tasks. The role focuses on accurate patient registration, insurance verification, and timely scheduling, while ensuring a high level of patient satisfaction.

You will manage calls, assist with payments, and maintain organized records in the PMIS and EHR systems. A positive, multi-tasking approach is essential in a busy outpatient setting.