Patient Experience Coordinator, Medical Office

Mary Washington Healthcare; United States; Sur place; USD 26 000 - 34 000; Plein temps

Résumé du poste

Mary Washington Healthcare is seeking a friendly, detail-oriented receptionist to support front-office operations and revenue cycle activities. You will greet patients, collect information, register visits in PMIS, verify eligibility, and help with scheduling while maintaining a welcoming environment.

In this role you will handle payments, post transactions, and coordinate with clinics to ensure accurate records and timely claims submission, contributing to a positive patient experience and

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsabilités

• Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner.
• Registers patients in the PMIS, obtaining and verifying demographic and insurance information for timely processing of claims.
• Reviews electronic eligibility verifications to ensure insurance coverage is in effect for all insured patients.
• Presents patients with appropriate paperwork based on appointment type and registration status.
• Monitors the reception area and keeps patients and guests informed of schedule adjustments.
• Maintains a neat and orderly waiting area and answers all incoming calls.

Connaissances

Medical office exposure

Customer service

Microsoft Office

Multi-specialty experience

Formation

High School Diploma or GED

Description du poste

Mary Washington Healthcare is seeking a friendly, detail-oriented receptionist to support front-office operations and revenue cycle activities. You will greet patients, collect information, register visits in PMIS, verify eligibility, and help with scheduling while maintaining a welcoming environment.

In this role you will handle payments, post transactions, and coordinate with clinics to ensure accurate records and timely claims submission, contributing to a positive patient experience and