Patient Experience & Office Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator to support front-end revenue cycle functions and patient experience. The role handles patient registration, scheduling, payments, and communications using PMIS, EHR, and patient portal.

The ideal candidate has a high school diploma, at least one year of medical office experience, and strong customer service skills; familiarity with Microsoft Office is a plus.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family members, physicians, visitors and guests in a courteous and professional manner.
• Registers patients in the PMIS and verifies demographic and insurance information for claims.
• Reviews electronic eligibility to ensure coverage for insured patients.
• Presents patients with paperwork based on appointment type and status.
• Monitors the reception area and communicates schedule changes to patients and staff.
• Maintains a neat waiting area and handles inquiries by phone, triage messages and voicemails.
• Processes scheduling for appointments, surgeries, procedures and testing.
• Ensures security and accuracy of patient files, payments and databases.
• Communicates with physicians' offices and staff via EHR and Patient Portal.
• Reviews accounts, collects co-pays/deductibles, posts payments and reconciles records.
• Responds to information requests from CBO to submit claims timely.
• Schedules follow-up appointments and referrals; ensures necessary authorizations.
• Supports participation in government incentive programs by collecting required data.
• Assists with billing entry and reconciliation of charges.
• Performs other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Clerical tasks

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare in Fredericksburg, VA is seeking an Office Coordinator to support front-end revenue cycle functions and patient experience. The role handles patient registration, scheduling, payments, and communications using PMIS, EHR, and patient portal.

The ideal candidate has a high school diploma, at least one year of medical office experience, and strong customer service skills; familiarity with Microsoft Office is a plus.