Front Office Lead: Patient Access & Scheduling

University of Maryland Medical System; Easton (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Maryland Medical System is seeking an experienced Front Office Coordinator Lead to support daily front office operations and enhance the patient experience. You will oversee patient registration, scheduling, insurance verification, and revenue-cycle tasks while guiding frontline staff.

Responsibilities include managing the patient check-in/out, coordinating appointments, mentoring team members, and ensuring accurate documentation and efficient operations across the practice.

Qualifications

• Minimum four years in front office, patient access, or related roles.
• Healthcare experience required.
• Experience with patient registration, scheduling, insurance verification, and medical office workflows preferred.

Responsibilities

• Serve as primary contact for patients and visitors, manage calls, verify demographics/insurance, register patients.
• Coordinate scheduling, provider calendar, referrals, confirmations, and follow-up visits.
• Maintain patient records and support daily practice workflows.
• Support revenue cycle through charge entry, billing, cash reconciliation, and end-of-day reporting.
• Lead and mentor front office staff and drive continuous improvement.

Skills

Front Office

Patient Access

Customer Service

Leadership

EMR Systems

Scheduling

Insurance Verification

Charge Entry

Collections

Cash Reconciliation

Staff Training

Education

High School Diploma

College Coursework

Tools

EMR Software

Patient Information Systems

Job description

University of Maryland Medical System is seeking an experienced Front Office Coordinator Lead to support daily front office operations and enhance the patient experience. You will oversee patient registration, scheduling, insurance verification, and revenue-cycle tasks while guiding frontline staff.

Responsibilities include managing the patient check-in/out, coordinating appointments, mentoring team members, and ensuring accurate documentation and efficient operations across the practice.