Orthopedics Office Coordinator - Patient Experience

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a capable front desk coordinator to support office coordination, customer service and revenue cycle tasks, ensuring smooth day-to-day operations and a positive patient experience. The role emphasizes patient satisfaction and the ability to multi-task across registration, scheduling, payments, and communications.

The position requires a high school diploma or GED, with preferred experience in a medical office and in multi-specialty settings, plus familiarity

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients and guests in a courteous, professional manner.
• Registers patients and collects demographic and insurance information.
• Reviews electronic eligibility and ensures insurance coverage.
• Answers phones, triages calls, and manages messages promptly.
• Processes scheduling for appointments and services in the PMIS.
• Collects co-pays and payments, posts receipts, and reconciles balances.

Skills

Multi-tasking

Customer service

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mary Washington Healthcare is seeking a capable front desk coordinator to support office coordination, customer service and revenue cycle tasks, ensuring smooth day-to-day operations and a positive patient experience. The role emphasizes patient satisfaction and the ability to multi-task across registration, scheduling, payments, and communications.

The position requires a high school diploma or GED, with preferred experience in a medical office and in multi-specialty settings, plus familiarity