Orthopedics Office Coordinator & Patient Experience Lead

Mary Washington Healthcare; Stafford (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a receptionist to support front desk and revenue cycle operations. The role focuses on patient satisfaction, accurate data entry in PMIS/EHR, and timely handling of appointments and payments.

The ideal candidate has at least one year in a medical office and strong MS Office skills, with a commitment to courteous, professional service in a multi-disciplinary environment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.
• Experience with Microsoft Office programs preferred.

Responsibilities

• Interfaces with patients, family, physicians, visitors in a courteous and professional manner.
• Registers patients in PMIS and verifies insurance information for claims.
• Presents patients with paperwork based on appointment type and status.
• Monitors reception area and informs patients of schedule changes.
• Maintains a neat and orderly waiting area.
• Courteously answers all incoming phone calls, triages calls and forwards messages promptly.
• Schedules appointments, surgeries and testing in the scheduling system as appropriate.
• Ensures accuracy of patient files, payments and databases.
• Communicates with physicians' offices using EHR and Patient Portal.
• Reviews accounts for balances; collects co-pays and posts payments.
• Responds to information requests from CBO to ensure timely claims submission.
• Schedules follow-up appointments and tests as required.
• Ensures services are authorized and referrals are active.
• Supports government incentive programs by collecting data and communicating to patients.
• May assist with entry and reconciliation of physician billing.
• Performs other duties as assigned.

Skills

Customer service

Multi-tasking

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

EHR

Job description

Mary Washington Healthcare is seeking a receptionist to support front desk and revenue cycle operations. The role focuses on patient satisfaction, accurate data entry in PMIS/EHR, and timely handling of appointments and payments.

The ideal candidate has at least one year in a medical office and strong MS Office skills, with a commitment to courteous, professional service in a multi-disciplinary environment.