Patient Access & Front Desk Coordinator

University of Maryland Medical System Corporation; Easton (MD); On-site; USD 35,000 - 52,000; Full time

Job summary

University of Maryland Medical System is seeking a Front Office Coordinator to support daily practice operations and serve as a primary contact for patients, providers, and staff.

The role handles patient registration, scheduling, insurance verification, and payments, contributing to an efficient and positive patient experience. A high level of customer service and familiarity with front-desk tasks are essential.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 1 year of front-desk experience preferred.
• Healthcare environment experience preferred.
• Previous experience with Epic EMR preferred.

Responsibilities

• Greet patients and visitors; manage calls; verify demographics and insurance information; register patients; collect copays and payments; coordinate check-in/check-out.
• Coordinate appointment scheduling, provider calendar management, confirmations, referrals, and follow-up visits.
• Maintain patient records and practice documentation; update information; manage medical records and correspondence.
• Support daily office operations: visitor logs, exam rooms, laboratory information, and communication between patients and clinical staff.
• Perform data entry, charge entry, mail processing, and other front-office duties.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High School Diploma or GED

Tools

Epic EMR

Job description

University of Maryland Medical System is seeking a Front Office Coordinator to support daily practice operations and serve as a primary contact for patients, providers, and staff.

The role handles patient registration, scheduling, insurance verification, and payments, contributing to an efficient and positive patient experience. A high level of customer service and familiarity with front-desk tasks are essential.