Orthopedics Front Desk Coordinator — Patient Experience

Mary Washington Healthcare; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a front desk coordinator to support office coordination, patient registration, and revenue cycle tasks. You will register patients in the PMIS, verify demographics and insurance, collect co-pays, post payments, and help with scheduling and messaging.

The role emphasizes patient satisfaction, multi-tasking, and professional communication with patients, families, physicians, and staff. Training on EHR and payer processes is provided as part of employment.

Qualifications

• High School Diploma or GED required.
• Minimum of one year medical office experience preferred.
• Multi-specialty office experience preferred.
• Experience in a customer service setting preferred.

Responsibilities

• Registers patients in the PMIS and verifies demographic and insurance information.
• Reviews e-eligibility responses to ensure coverage for insured patients.
• Collects co-pays, deductibles and outstanding balances at the time of service.
• Posts payments in PMIS and reconciles receipts at shift end.
• Triages and responds to calls; maintains a courteous front-desk environment.

Skills

Customer service

Multi-tasking

Phone etiquette

Microsoft Office

Education

High School Diploma or GED

Tools

PMIS

EHR

Job description

Mary Washington Healthcare is seeking a front desk coordinator to support office coordination, patient registration, and revenue cycle tasks. You will register patients in the PMIS, verify demographics and insurance, collect co-pays, post payments, and help with scheduling and messaging.

The role emphasizes patient satisfaction, multi-tasking, and professional communication with patients, families, physicians, and staff. Training on EHR and payer processes is provided as part of employment.