Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; Vinings (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

WellStar Health System in Marietta, GA is seeking a Front Office Specialist who delivers exceptional patient service, greets patients, registers at check-in/out, answers phones, and schedules appointments. You will manage cash, insurance verification, and non-clinical duties to support daily operations in a healthcare setting.

The role requires strong communication, basic computer skills, and familiarity with billing processes.

Qualifications

• Computer skills essential.
• Medical terminology including coding needed (CPT-4, ICD-9, HCPCS) preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.

Responsibilities

• Greet patients and guests, answer calls, register for check-in/check-out and schedule appointments within the EHR.
• Collect co-pays and balances, balance cash and posting reports; follow LD90 cash policy.
• Check in/out patients, verify insurance eligibility, collect deductibles, and arrange payments as needed.
• Coordinate with clinic staff, pharma reps, visitors; perform other duties as assigned.

Skills

Computer skills

Medical terminology

Insurance knowledge

Verbal communication

Education

High School Diploma

Job description

WellStar Health System in Marietta, GA is seeking a Front Office Specialist who delivers exceptional patient service, greets patients, registers at check-in/out, answers phones, and schedules appointments. You will manage cash, insurance verification, and non-clinical duties to support daily operations in a healthcare setting.

The role requires strong communication, basic computer skills, and familiarity with billing processes.