Patient Experience Front Office Specialist

Wellstar Health System, Inc.; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional patient service at the front desk.

You will be the first friendly face and help ensure a smooth visit for every patient. You will greet patients, register/check-in and check-out, schedule appointments, handle payments and insurance questions, answer phones, and coordinate with clinical staff to support daily operations.

Qualifications

• High School Diploma or GED required.
• 1-2 years administrative front office experience in a physician practice or health care setting preferred.
• Computer skills essential; medical terminology knowledge (CPT-4, ICD-9, HCPCS) preferred.
• Strong verbal and written communication; English language required.

Responsibilities

• Greet patients and guests in a warm, friendly manner and identify self and practice.
• Register and schedule appointments; check-in/check-out; verify insurance, collect documents.
• Answer incoming calls; direct to appropriate staff and schedule as requested.
• Communicate delays to patients and coordinate with clinical staff.
• Manage cash, co-pays, and patient balances; balance daily transactions.
• Support administrative tasks and coordination with the clinic team.

Skills

Computer skills

Medical terminology

Insurance knowledge

Communication skills

Education

High School Diploma / GED

Job description

Wellstar Health System, Inc. in Georgia is seeking a Front Office Specialist to deliver exceptional patient service at the front desk.

You will be the first friendly face and help ensure a smooth visit for every patient. You will greet patients, register/check-in and check-out, schedule appointments, handle payments and insurance questions, answer phones, and coordinate with clinical staff to support daily operations.