Patient Experience Front Desk Specialist

Wellstar Health System, Inc.; United States; On-site; USD 36,000 - 60,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service at our Georgia clinics. You will greet patients, register them, schedule appointments, collect payments, and support front desk operations within the EHR environment.

The role requires 1–2 years in a physician practice or health care setting, strong communication skills, and proficiency with common office software. Team collaboration is essential.

Qualifications

• High School Diploma / GED required.
• 1–2 years administrative front office experience in a physician practice or health care setting preferred.
• Computer skills essential.
• Medical terminology including CPT-4, ICD-9, and HCPCS preferred.
• Knowledge of insurance filing and requirements.
• Strong verbal and written communication skills.
• Must be able to communicate and work in a team; English language proficiency required.

Responsibilities

• Greet patients and guests warmly in person or by phone.
• Register patients for check-in/check-out; verify insurance eligibility via Experion.
• Answer calls, schedule appointments, and handle non-clinical requests.
• Collect co-pays and balances; manage cash and postings.
• Coordinate with clinic staff and providers in a team-based environment.

Skills

Computer skills

Medical terminology

Insurance knowledge

English proficiency

Customer service

Education

High School Diploma / GED

Tools

EHR

Experion

Job description

Wellstar Health System, Inc. is seeking a Front Office Specialist to deliver exceptional patient service at our Georgia clinics. You will greet patients, register them, schedule appointments, collect payments, and support front desk operations within the EHR environment.

The role requires 1–2 years in a physician practice or health care setting, strong communication skills, and proficiency with common office software. Team collaboration is essential.