Patient Experience Front Desk Specialist

Mercy; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and coordinate workflows to ensure a seamless experience. You’ll handle scheduling, data entry, and patient documentation with accuracy every day.

Ideal candidates have a high school diploma, strong communication skills, and a commitment to confidentiality. Mercy emphasizes compassionate service and professional interaction in a busy healthcare environment.

Qualifications

• HS diploma or equivalent required.
• Strong communication and professional conduct essential.
• Capable of data entry and basic computer tasks.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Schedule appointments and process documentation with accuracy.
• Protect patient privacy and maintain confidentiality consistently.

Skills

Verbal & written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk operations

Education

High school diploma or equivalent

Tools

Data entry

Word processing

Job description

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and coordinate workflows to ensure a seamless experience. You’ll handle scheduling, data entry, and patient documentation with accuracy every day.

Ideal candidates have a high school diploma, strong communication skills, and a commitment to confidentiality. Mercy emphasizes compassionate service and professional interaction in a busy healthcare environment.