Patient Experience Specialist - Front Desk & Care

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ada (OK); On-site; USD 18,000 - 23,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to act as the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role emphasizes professional communication, confidentiality, and efficient workflow management.

In this position, you will handle scheduling, data entry, and documentation while maintaining a compassionate and patient-focused demeanor. Mercy values teamwork and ongoing training to support high-quality patient care.

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience (preferred).
• Strong communication and customer service abilities are essential for patient-facing roles.
• Proficiency with basic computer tasks and data entry is required.
• Ability to maintain patient confidentiality and professionalism at all times.

Responsibilities

• Manage front desk operations and patient scheduling.
• Serve as first point of contact for patients and visitors.
• Maintain accurate patient information and documentation.
• Demonstrate discretion and uphold privacy policies.
• Provide courteous, empathetic service and resolve inquiries.

Skills

Communication skills

Basic computer skills

Customer service

Attention to detail

Privacy/confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to act as the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role emphasizes professional communication, confidentiality, and efficient workflow management.

In this position, you will handle scheduling, data entry, and documentation while maintaining a compassionate and patient-focused demeanor. Mercy values teamwork and ongoing training to support high-quality patient care.