Front Desk Patient Experience Specialist

Mercy; Washington (MO); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on a positive, seamless patient experience, managing front desk operations and workflows.

Ideal candidates have a High School diploma, strong communication and data-entry skills, and a patient-first attitude. Expect front desk duties, scheduling, and confidentiality in a collaborative healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Excellent verbal and written communication with patients and staff.
• Proficient in basic computer skills and data entry.
• Strong customer service orientation and professionalism.
• Ability to maintain confidentiality and privacy.
• Ability to work under pressure and adapt to changing situations.

Responsibilities

• Greet patients and visitors, manage check-in processes.
• Screen and direct calls, coordinate scheduling.
• Enter patient information accurately and securely.
• Maintain front desk and clinic workflows.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. The role focuses on a positive, seamless patient experience, managing front desk operations and workflows.

Ideal candidates have a High School diploma, strong communication and data-entry skills, and a patient-first attitude. Expect front desk duties, scheduling, and confidentiality in a collaborative healthcare setting.