Patient Service & Front Desk Specialist

Mercy; Oklahoma City (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Tuition support

Retirement plans

Job summary

Mercy is hiring a Patient Service Representative to manage front desk operations and ensure a seamless patient experience. You will greet patients, coordinate schedules, and enter confidential information with accuracy and empathy.

Requirements include a high school diploma and strong communication, data entry, and customer service skills. Training will be provided to support clinic processes and privacy compliance.

Qualifications

• Strong verbal and written communication with patients, physicians, and staff.
• Proficiency in basic computer skills, data entry, and word processing.
• Excellent customer service, empathy, professionalism, and patient-centered approach.
• Accuracy and attention to detail in entering patient information and scheduling.
• Ability to maintain confidentiality per privacy policy and HIPAA guidelines.
• Adaptable and calm under pressure to handle unexpected situations.

Responsibilities

• Manage front desk operations to ensure a positive patient experience.
• Greet patients and visitors, answer questions, and coordinate patient flow.
• Enter patient information, schedule appointments, and process documentation with accuracy.
• Uphold privacy standards and handle confidential information with discretion.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Training completion

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to manage front desk operations and ensure a seamless patient experience. You will greet patients, coordinate schedules, and enter confidential information with accuracy and empathy.

Requirements include a high school diploma and strong communication, data entry, and customer service skills. Training will be provided to support clinic processes and privacy compliance.