Patient Experience Front Desk Specialist

Summit Health; Spring (TX); Vor Ort; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Summit Health is seeking a Patient Reception Specialist to welcome patients, collect insurance information, and coordinate check-in processes at a Spring, TX location. You will validate demographics and insurance, guide patients through visit requirements, and maintain a clean, organized reception area.

The role requires medical terminology knowledge, proficiency with EMR systems, basic arithmetic, and strong customer service skills. Prior experience in primary care or urgent care is preferred.

Qualifikationen

• Adequate knowledge of medical terminology and insurance practices.
• Proficient in basic arithmetic for balance calculations.
• Excellent customer service and professional communication skills.

Aufgaben

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned
• Greet all patients and visitors in a professional and welcoming manner
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise
• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In as well as submitting batches daily
• Schedule patient appointments/follow-up appointments per established policies and procedures

Kenntnisse

Medical terminology

Insurance practices

Basic arithmetic

Customer service

Professional communication

Ausbildung

High School Diploma/Equivalency

Tools

Outlook

EMR systems

Jobbeschreibung

Summit Health is seeking a Patient Reception Specialist to welcome patients, collect insurance information, and coordinate check-in processes at a Spring, TX location. You will validate demographics and insurance, guide patients through visit requirements, and maintain a clean, organized reception area.

The role requires medical terminology knowledge, proficiency with EMR systems, basic arithmetic, and strong customer service skills. Prior experience in primary care or urgent care is preferred.