Patient Experience Coordinator

Summit Health Management; New Britain (CT); Hybrid; USD 21,000 - 29,000; Full time

Job summary

Summit Health Management is seeking a courteous receptionist to greet patients, manage registrations, and coordinate scheduling in a fast-paced setting. You will handle calls, verify insurance, update patient records, and support daily financial reconciliations with attention to accuracy.

The role requires excellent communication in English, a High School diploma or GED, and prior medical office or customer service experience. On-site position with potential coverage at satellite offices.

Qualifications

• High school diploma or GED required; preference for medical office experience.
• Ability to communicate clearly in English, both written and spoken.
• Strong customer service skills and professional appearance.

Responsibilities

• Greets visitors and directs them appropriately with a friendly, professional manner.
• Maintains efficient patient flow during registration and checkout processes.
• Answers calls, takes messages, and routes them to the correct staff.
• Verifies insurance, updates demographics, and schedules appointments per guidelines.
• Processes payments, posts charges, and reconciles daily deposits.
• Covers other office locations as needed and supports downtime procedures.

Skills

Customer service

Multitasking

English proficient

Telephone etiquette

Attention to detail

Education

High School Diploma or GED

Medical office experience

Tools

EHR

Practice management system

Office software

Job description

Summit Health Management is seeking a courteous receptionist to greet patients, manage registrations, and coordinate scheduling in a fast-paced setting. You will handle calls, verify insurance, update patient records, and support daily financial reconciliations with attention to accuracy.

The role requires excellent communication in English, a High School diploma or GED, and prior medical office or customer service experience. On-site position with potential coverage at satellite offices.