Patient Access & Experience Specialist

Summit Health; Houston (TX); Vor Ort; USD 25.000 - 32.000; Vollzeit

Zusammenfassung

Summit Health in Houston, TX is seeking a Patient Reception Specialist to welcome patients, collect timely information, and guide them through check-in and visit procedures, ensuring a friendly and efficient experience.

You will verify demographics and insurance, inform patients about privacy policies, collect co-pays and reconcile balances, schedule appointments, and keep waiting areas clean and organized; experience with EMR and medical terminology is preferred.

Qualifikationen

• Must have strong knowledge of medical terminology and insurance practices.
• Experience with primary care, family practice, internal medicine, urgent care, or ER preferred.
• High school diploma or equivalent required.

Aufgaben

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them in the EMR.
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
• Keep the reception and patient waiting areas clean and organized.
• Other duties as assigned.
• Greet all patients and visitors in a professional and welcoming manner.
• Effectively communicate schedule delays to patients and assist with patient comfort when delays arise.
• Collect patient co-pays, reconciliation charges, and outstanding balances upon check-in and submit batches daily.
• Schedule patient appointments and follow-ups per established policies and procedures.

Kenntnisse

Medical terminology

Insurance practices

Outlook/EMR software

Basic arithmetic

CPT/ICD-10 coding

BLS certification (preferred)

Ausbildung

High School Diploma or equivalent

Tools

Outlook

Practice EMR systems

Jobbeschreibung

Summit Health in Houston, TX is seeking a Patient Reception Specialist to welcome patients, collect timely information, and guide them through check-in and visit procedures, ensuring a friendly and efficient experience.

You will verify demographics and insurance, inform patients about privacy policies, collect co-pays and reconcile balances, schedule appointments, and keep waiting areas clean and organized; experience with EMR and medical terminology is preferred.