Patient Experience Specialist

Summit Health Management; Houston (TX); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

FSA

401k plan

Zusammenfassung

Summit Health Management in Houston, TX is seeking a Patient Reception Specialist to support patients and deliver an exceptional experience from check-in to check-out. You will collect documentation, verify eligibility, and guide patients through visit logistics.

You will greet visitors professionally, handle schedule delays with empathy, collect co-pays, and schedule follow-ups, while maintaining clean waiting areas.

Qualifikationen

• Adept in medical terminology and insurance practices.
• Proficient with Outlook and practice EMR systems.
• Strong arithmetic skills for balancing and computations.
• Knowledge of CPT and ICD-10 coding.
• Current BLS certification preferred.
• High School Diploma or equivalent required.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Aufgaben

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR.
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
• Keep the reception and patient waiting areas clean and organized.
• Other duties as assigned.
• Greet all patients and visitors in a professional and welcoming manner.
• Effectively communicate schedule delays to patients and assist with patient comfort when delays arise.
• Collect patient co-payments, reconciliation charges, and outstanding balances upon Check-In and submit batches daily.
• Schedule patient appointments/follow-up per established policies and procedures.

Kenntnisse

Medical terminology

Insurance practices

Customer service

Communication

Ausbildung

High School Diploma / Equivalent

Tools

Outlook

Practice EMR

Jobbeschreibung

Summit Health Management in Houston, TX is seeking a Patient Reception Specialist to support patients and deliver an exceptional experience from check-in to check-out. You will collect documentation, verify eligibility, and guide patients through visit logistics.

You will greet visitors professionally, handle schedule delays with empathy, collect co-pays, and schedule follow-ups, while maintaining clean waiting areas.