Patient Services & Scheduling Specialist

Summit Health; Granby (CT); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

401k plan

Paid time off

Job summary

Summit Health is seeking a Patient Services Representative to support front-desk operations in a clinical setting. You will greet patients, manage registration, handle calls, process payments, and maintain accurate patient records with on-site support from supervisors.

The role emphasizes excellent customer service and compliant data entry. Ideal candidates will have a High School diploma (Associate degree preferred), strong English communication, and experience with EHR/Practice Management

Qualifications

• High School Graduate or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors and direct them to appropriate staff in a friendly, professional manner.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Promptly answer calls, direct to the right person, and take accurate messages.
• Inform patients of delays and assist with comfort during waits.
• Posts all self-pay charges, collects payments, and reconciles daily cash.
• Open/close batches, reconcile collections, and prepare deposits.
• Scan insurance cards, verify coverage, and update patient demographics.
• Schedule appointments per guidelines, use waitlist, and confirm future visits.
• Enter orders for tests and procedures and assist with pre-authorizations.
• Communicate problems or issues to the Office Supervisor promptly.

Skills

Customer service

Communication

Multitasking

English language

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health is seeking a Patient Services Representative to support front-desk operations in a clinical setting. You will greet patients, manage registration, handle calls, process payments, and maintain accurate patient records with on-site support from supervisors.

The role emphasizes excellent customer service and compliant data entry. Ideal candidates will have a High School diploma (Associate degree preferred), strong English communication, and experience with EHR/Practice Management