Bilingual Patient Concierge & Front Desk Specialist

Summit Health; Houston (TX); Vor Ort; USD 21.000 - 26.000; Vollzeit

Zusammenfassung

Summit Health in Houston seeks a Patient Reception Specialist to deliver exceptional patient experiences at the frontline of care. You will welcome patients, collect essential information, verify insurance details, and guide them through their visit with clear communications.

Working in a physician-led network, you will balance administrative duties with compassionate service, ensuring accurate documentation in the EMR and timely coordination of appointments in a fast-paced environment.

Qualifikationen

• High School Diploma or GED required.
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred.
• Adept with medical terminology and insurance practices.
• Proficient with computer programs, including Outlook and practice EMR systems.

Aufgaben

• Obtain copies of insurance cards, driver's licenses, authorizations and referrals and save them in the EMR.
• Perform demographic and insurance validation and explain privacy policies.
• Maintain clean and organized reception and waiting areas.
• Greet patients and visitors in a professional, welcoming manner.
• Communicate schedule delays and assist with patient comfort if delays occur.
• Collect co-payments and reconcile balances at check-in; process daily batches.
• Schedule patient appointments and follow-ups per policy.

Kenntnisse

Medical terminology

Insurance practices

Customer service

Professional communication

Ausbildung

High School Diploma or GED

Tools

Outlook

EMR systems

Jobbeschreibung

Summit Health in Houston seeks a Patient Reception Specialist to deliver exceptional patient experiences at the frontline of care. You will welcome patients, collect essential information, verify insurance details, and guide them through their visit with clear communications.

Working in a physician-led network, you will balance administrative duties with compassionate service, ensuring accurate documentation in the EMR and timely coordination of appointments in a fast-paced environment.