Patient Experience & Scheduling Specialist

Summit Health Management; Hartford (CT); On-site; USD 34,000 - 48,000; Full time

Job summary

Summit Health Management is seeking a patient-centered front desk/PSR professional to greet patients, manage registration, and process payments. You will maintain smooth patient flow, handle calls, schedule appointments, perform insurance verifications, and support clinical teams with timely pre-authorizations.

Strong communication and organizational skills are essential. The role requires basic computer proficiency, knowledge of medical terminology, and experience with EHR/Practice Management

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• Previous experience with standard office technology in a Windows-based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Answers the telephone, directs calls, takes messages and delivers to the appropriate individual.
• Informs patients of delays and assists with patient comfort.
• Posts all self-pay charges, collects payments, and provides receipts.
• Accurately reconciles daily payments and billing slips.
• Opens and closes batches, reconciles collections, prepares deposits.
• Scans insurance cards, processes verifications, updates patient accounts.
• Updates patient demographics, insurance, HIPAA forms and financial waivers.
• Schedules appointments accurately and uses waitlists when applicable.
• Confirms future appointments and reviews eligibility.
• Schedules and enters orders for diagnostic tests and procedures.
• Coordinates with care resources for timely pre-authorizations.
• Completes referrals and enters into the system.
• Communicates problems or issues to the Office Supervisor / Manager promptly.

Skills

Customer service

English communication

Multitasking

Organizational skills

Medical office terminology

Computer proficiency

Education

High School Diploma or GED

Associate degree preferred

Tools

EHR system

Practice Management System

Windows OS skills

Job description

Summit Health Management is seeking a patient-centered front desk/PSR professional to greet patients, manage registration, and process payments. You will maintain smooth patient flow, handle calls, schedule appointments, perform insurance verifications, and support clinical teams with timely pre-authorizations.

Strong communication and organizational skills are essential. The role requires basic computer proficiency, knowledge of medical terminology, and experience with EHR/Practice Management