Patient Experience Specialist

Summit Health; New Jersey; On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a patient-focused front desk/Patient Service Representative to greet visitors, manage registration, and maintain efficient patient flow across multiple offices.

You will answer phones, collect payments, verify insurance, update demographics, schedule appointments, enter orders for tests, assist with pre-authorizations, process referrals, and liaise with care teams to ensure timely, quality care while upholding HIPAA and accuracy.

Qualifications

• High School Graduate or GED required. Associate Degree preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
• Informs patients of delay in physician schedules, assists with patient comfort while delayed.
• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments.

Skills

Customer service

English communication

Organization

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows

Job description

Summit Health is seeking a patient-focused front desk/Patient Service Representative to greet visitors, manage registration, and maintain efficient patient flow across multiple offices.

You will answer phones, collect payments, verify insurance, update demographics, schedule appointments, enter orders for tests, assist with pre-authorizations, process referrals, and liaise with care teams to ensure timely, quality care while upholding HIPAA and accuracy.