Patient Experience Front Desk Specialist

Conviva Senior Primary Care; Jacksonville (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Conviva Senior Primary Care is hiring a Receptionist 1 to manage front-desk operations in our Jacksonville, FL clinic. You will greet patients, schedule visits, handle inquiries, and maintain accurate patient records in EMR/CRM systems.

You will support the medical team with administrative tasks, ensure a welcoming environment, and assist with inventory and communications. TB screening is required on hire.

Qualifications

• High School Diploma or GED
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• This is a patient-facing role and part of our TB screening program. TB screening upon hire.

Responsibilities

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality in EMR and CRM systems.
• Billing and Payments: Ensure patient accounts are updated correctly; may include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, provide general information.
• Office Management: Keep reception area tidy, sanitized, and stocked with materials.
• Administrative Support: Assist with ordering supplies, managing office inventory, and sending courier packages.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office knowledge

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

CRM systems

Job description

Conviva Senior Primary Care is hiring a Receptionist 1 to manage front-desk operations in our Jacksonville, FL clinic. You will greet patients, schedule visits, handle inquiries, and maintain accurate patient records in EMR/CRM systems.

You will support the medical team with administrative tasks, ensure a welcoming environment, and assist with inventory and communications. TB screening is required on hire.