Lead Receptionist

humana; DeLand (FL); Vor Ort; USD 39.000 - 49.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision benefits

401(k) retirement savings plan

Time off (paid time off, holidays, etc

Short-term & long-term disability

Life insurance

Many other opportunities

Zusammenfassung

Conviva Senior Primary Care, part of Humana, seeks a Lead Receptionist to manage front desk operations at a physician practice. You will greet patients, schedule visits, update records in EMR/CRM systems, and support billing and inquiries while maintaining a welcoming environment.

The role requires medical reception experience, knowledge of medical terminology, and strong organizational and communication skills. Office leadership and team support are key components of this position.

Qualifikationen

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Aufgaben

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update and maintain patient records in EMR/CRM systems.
• Handle billing and patient copays as needed.
• Answer inquiries and provide general information.
• Maintain tidy, sanitized, and stocked reception areas.
• Assist with administrative tasks and center operations as required.
• Serve as SME for the receptionist team and assist with training.
• Address and resolve issues or complaints from patients or staff.

Kenntnisse

Customer service

Phone etiquette

Multitasking

Organization

Team player

Ausbildung

High School Diploma or GED

Tools

EMR Systems

CRM Systems

MS Office

Jobbeschreibung

Become a part of our caring community

The Lead Receptionist is responsible for the front desk operations of a healthcare facility. Your role will involve greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Lead Receptionist ensures a smooth and welcoming experience for patients and supports the medical team with several administrative tasks. You will assume ownership and lead advanced and specialized administrative, operational, and customer support responsibilities that require independent initiative and judgment.

The Lead Receptionist welcomes patients, offering administrative support, and assuming team lead responsibilities within a physician practice or center. This may include the following responsibilities:

• Greet Patients: Welcome patients and visitors both in person and over the phone.


• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.


• Patient Records: Update patient records, ensuring accuracy and confidentiality. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.


• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.


• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.


• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.


• Administrative Support: Assist with several administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.


• Team Lead: Act as a Subject Matter Expert (SME) for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.


• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Decisions are regarding the daily priorities for an administrative work group and external vendors. These decisions include coordinating work activities and monitoring progress towards schedules/goals. Additionally, they often oversee the work of others and are the primary administrative owner of a main process or program. Work within broad guidelines.

Required Qualifications:

• High School Diploma or GED


• 1+ years of medical reception experience


• Value-based care model experience


• Knowledge of Medical Terminology


• Experience with EMR Systems (Electronic Medical Records)


• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care


• Excellent customer service and phone etiquette


• Team player with a positive attitude


• Ability to multitask in a fast-paced environment


• Attention to detail and highly organized


• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications:

• Experience in leading a team/department preferred


• Bilingual in English and Spanish

Additional Information:

The company considers this role patient-facing and runs the Tuberculosis (TB) screening program. If selected for this role, the company will require you to screen for TB.

Work Schedule:

Monday-Friday (8AM - 5PM)

Location:

Deland, Florida

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

• medical, dental and vision benefits


• 401(k) retirement savings plan


• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)


• short-term and long-term disability


• life insurance


• many other opportunities

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond