Healthcare Front Desk Lead — Patient Experience & Operations

Conviva Senior Primary Care; DeLand (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Bonus incentive

Benefits package

Job summary

Conviva Senior Primary Care in Deland, FL is seeking a Lead Receptionist to manage front desk operations, greet patients, schedule appointments, and maintain confidential records in EMR/CRM systems. The role leads a receptionist team, supports the center administrator, and may travel to assist multiple centers.

A high school diploma and 1+ year medical reception experience are required; bilingual English/Spanish a plus.

Qualifications

• Must have a High School Diploma or GED.
• 1+ years of medical reception experience.
• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR and CRM systems
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Greet Patients: Welcome patients and visitors both in person and over the phone.
• Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
• Patient Records: Update patient records, ensuring accuracy and confidentiality. Work in EMR and CRM systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with several administrative tasks as required. This may involve monitoring performance metrics, conducting team huddles, and taking on center administration responsibilities in the absence of the Center Administrator.
• Team Lead: Act as a SME for the receptionist team, offering training and guidance as necessary. This role may also involve traveling to support multiple centers.
• Problem Resolution: Address and resolve any issues, escalations, or complaints from patients or staff.

Skills

Customer service

Phone etiquette

Multitasking

MS Office

Education

High School Diploma or GED

Tools

EMR Systems

CRM Systems

Job description

Conviva Senior Primary Care in Deland, FL is seeking a Lead Receptionist to manage front desk operations, greet patients, schedule appointments, and maintain confidential records in EMR/CRM systems. The role leads a receptionist team, supports the center administrator, and may travel to assist multiple centers.

A high school diploma and 1+ year medical reception experience are required; bilingual English/Spanish a plus.