Lead Medical Receptionist | Patient Experience Lead

humana; DeLand (FL); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Time off (paid time off, holidays, etc

Short-term & long-term disability

Life insurance

Many other opportunities

Job summary

Conviva Senior Primary Care, part of Humana, seeks a Lead Receptionist to manage front desk operations at a physician practice. You will greet patients, schedule visits, update records in EMR/CRM systems, and support billing and inquiries while maintaining a welcoming environment.

The role requires medical reception experience, knowledge of medical terminology, and strong organizational and communication skills. Office leadership and team support are key components of this position.

Qualifications

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems (Electronic Medical Records).
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update and maintain patient records in EMR/CRM systems.
• Handle billing and patient copays as needed.
• Answer inquiries and provide general information.
• Maintain tidy, sanitized, and stocked reception areas.
• Assist with administrative tasks and center operations as required.
• Serve as SME for the receptionist team and assist with training.
• Address and resolve issues or complaints from patients or staff.

Skills

Customer service

Phone etiquette

Multitasking

Organization

Team player

Education

High School Diploma or GED

Tools

EMR Systems

CRM Systems

MS Office

Job description

Conviva Senior Primary Care, part of Humana, seeks a Lead Receptionist to manage front desk operations at a physician practice. You will greet patients, schedule visits, update records in EMR/CRM systems, and support billing and inquiries while maintaining a welcoming environment.

The role requires medical reception experience, knowledge of medical terminology, and strong organizational and communication skills. Office leadership and team support are key components of this position.