Patient-Focused Front Desk Specialist

Conviva Senior Primary Care; Lake Park (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Conviva Senior Primary Care in Florida is seeking a Receptionist to manage calls, greet visitors, route messages, and support basic administrative tasks in a patient‑facing role.

The position requires high service standards; preferred experience in healthcare or customer service, proficiency with MS Office, and the ability to multitask in a fast‑paced environment. The role includes 40 hours per week and potential for bonus eligibility.

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Attend to all callers/visitors promptly and route to appropriate party.
• Take and distribute accurate messages.
• Greet visitors and issue visitor passes; maintain logs.
• Answer routine inquiries about location, hours, contact details.
• Assist with booking meeting rooms, mail, and courier tasks.
• Work under supervision following established policies and guidelines.

Skills

Customer service

Phone etiquette

Multitasking

Organizational skills

Team player

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

Healthcare setting experience

Tools

EMR Systems

Job description

Conviva Senior Primary Care in Florida is seeking a Receptionist to manage calls, greet visitors, route messages, and support basic administrative tasks in a patient‑facing role.

The position requires high service standards; preferred experience in healthcare or customer service, proficiency with MS Office, and the ability to multitask in a fast‑paced environment. The role includes 40 hours per week and potential for bonus eligibility.