Patient Experience Front Desk Specialist

Rockclifforalsurgery; Brandermill (VA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Flex spending

Dependent Care FSA

Paid Time Off

Paid Holidays

Training Programs

401K Plan

Employee Discounts

Job summary

Virginia Oral & Facial Surgery is seeking a patient service representative to deliver exceptional front-desk support in a fast-paced oral surgery setting. You will welcome patients, verify demographics and insurance, and help schedule appointments with accuracy and empathy.

Ideal candidates have at least two years in customer service within a medical or dental practice, strong communication skills, and the ability to multitask while handling payments and records securely.

Qualifications

• 2+ years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication.

Responsibilities

• Confirm and update patient information and insurance.
• Prepare patient charts and documents for appointments.
• Check-in/check-out duties including collecting information and payments.
• Process authorizations and referrals.
• Answer calls, document messages, route inquiries.
• Schedule and coordinate appointments.
• Maintain medical records.
• Support front-office operations.

Skills

Customer service

Medical office experience

Insurance verification

Multitasking

Communication skills

Job description

Virginia Oral & Facial Surgery is seeking a patient service representative to deliver exceptional front-desk support in a fast-paced oral surgery setting. You will welcome patients, verify demographics and insurance, and help schedule appointments with accuracy and empathy.

Ideal candidates have at least two years in customer service within a medical or dental practice, strong communication skills, and the ability to multitask while handling payments and records securely.