Dental Front Desk & Billing Specialist

Tri-State Oral & Facial Surgery; Ashland (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Long and Short-Term Disability

Paid Time Off

401(k) with Company Match

Job summary

Tri-State Oral & Facial Surgery is seeking a Front Office Assistant to welcome patients, handle check-in/check-out, and explain treatment costs. You will answer calls, schedule appointments, verify insurance, collect payments, and manage paperwork with HIPAA compliance.

The role requires at least 1 year of dental front desk and customer service experience, plus strong communication and computer skills. A friendly, patient-first attitude is valued in a fast-paced dental setting.

Qualifications

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance.
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Skills

Dental front desk experience

Customer service experience

Communication skills

Dental insurance understanding

Computer proficiency

Professionalism and reliability

Education

High school diploma or equivalent

Tools

Dental software

Job description

Tri-State Oral & Facial Surgery is seeking a Front Office Assistant to welcome patients, handle check-in/check-out, and explain treatment costs. You will answer calls, schedule appointments, verify insurance, collect payments, and manage paperwork with HIPAA compliance.

The role requires at least 1 year of dental front desk and customer service experience, plus strong communication and computer skills. A friendly, patient-first attitude is valued in a fast-paced dental setting.