Patient Experience Specialist – Growth & Care

Mountain State Oral & Facial Surgery; Lynchburg (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Low-cost medical insurance

Zero-premium dental and vision保险

Employer F.S.A./H.S.A. contributions

401(k) with company match

Generous PTO, paid holidays, and paid/

Educational Assistance

Wellness program and employee support

Weekday, daytime-only schedule with no

Job summary

Mountain State Oral and Facial Surgery is seeking a friendly, detail-oriented patient services specialist to join our front desk team. You’ll manage scheduling, patient check-in/out, insurance verification, and payments while delivering compassionate, professional service in a busy clinical environment.

Experience in customer service is valued; you’ll work weekday, daytime hours with an emphasis on accuracy, confidentiality, and a positive patient experience across multiple offices.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Detail-oriented and professional under pressure.
• Reliable transportation required.
• Ability to follow safety guidelines and company policies.

Responsibilities

• Schedule appointments
• Check in/out patients
• Scan/file records
• Collect patient payments
• Maintain clean, professional waiting area
• Answer patient phone calls
• Confirm appointments
• Assist with charting
• Verify patient insurance
• Maintain confidentiality

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Detail-oriented

Professionalism

Training/CE requirements

Computer skills

Reliability

Transportation

Education

High School Diploma

Customer service experience

Job description

Mountain State Oral and Facial Surgery is seeking a friendly, detail-oriented patient services specialist to join our front desk team. You’ll manage scheduling, patient check-in/out, insurance verification, and payments while delivering compassionate, professional service in a busy clinical environment.

Experience in customer service is valued; you’ll work weekday, daytime hours with an emphasis on accuracy, confidentiality, and a positive patient experience across multiple offices.