Patient Experience Specialist - Front Desk & Insurance

Rockclifforalsurgery; Chester, Northern (VA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

FSA

Dependent Care

Paid Time Off

Paid Holidays

Retirement 401K

Employee Discounts

Job summary

Virginia Oral & Facial Surgery is seeking a Patient Service Representative to join our team. This role is responsible for creating a positive patient experience at the front desk, handling check-ins/outs, scheduling, and coordinating appointments in a fast-paced oral surgery environment.

Two years of customer service experience, preferably in a medical or dental setting, are required. Knowledge of insurance processes and strong multitasking and communication skills are essential for success in

Qualifications

• Two years of customer service experience required.
• Experience in a medical or dental practice required.
• Knowledge of insurance processes and verifications.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Verify and update patient identification, demographics, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Complete check-in and check-out tasks, including collecting information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls, document messages, and route inquiries to the appropriate personnel.
• Schedule and coordinate patient appointments, including rescheduling as needed.
• Maintain accurate and organized medical records.
• Support front-office operations and assist with other duties as assigned.

Skills

Customer service

Medical/dental experience

Multitasking

Communication skills

Job description

Virginia Oral & Facial Surgery is seeking a Patient Service Representative to join our team. This role is responsible for creating a positive patient experience at the front desk, handling check-ins/outs, scheduling, and coordinating appointments in a fast-paced oral surgery environment.

Two years of customer service experience, preferably in a medical or dental setting, are required. Knowledge of insurance processes and strong multitasking and communication skills are essential for success in