Patient Service Representative

Rockclifforalsurgery; Richmond (VA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401K

Paid time off

Training program

Employee discounts

Job summary

Virginia Oral & Facial Surgery in Richmond, VA seeks a Patient Service Representative to handle front-desk duties, verify patient information and insurance, schedule visits, collect payments, and maintain records. You will support a fast-paced oral surgery environment and contribute to a positive patient experience.

Requirements include two years of customer service, medical/dental practice experience, knowledge of insurance processes, and strong communication skills.

Qualifications

• Two years of customer service experience required.
• Experience in a medical or dental practice required.
• Knowledge of insurance processes and verifications.
• Ability to multitask and manage front-office duties.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Check-in and check-out functions, including collecting information and payments.
• Obtain consents/authorizations and process insurance pre-authorizations and referrals.
• Answer calls, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments.
• Maintain accurate and organized medical records.
• Support front-office operations and assist with other duties.

Skills

Customer service

Medical front office

Insurance verifications

Multitasking

Communication

Job description

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution
• Employee Discounts