Patient Service Representative

Rockclifforalsurgery; Virginia (MN); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision with employer contribution

Life Insurance

401K Retirement, with employer contribution

Paid Time Off

Employee Discounts

Paid Holidays

Training Programs

401K Retirement

Employee Discounts

Job summary

A leading oral surgery practice in Minnesota is seeking a Patient Service Representative to enhance patient experiences and manage front-office operations. The ideal candidate has two years of customer service experience, preferably in a medical or dental setting. Responsibilities include scheduling appointments, verifying patient information, and assisting with insurance processes. Offering benefits such as medical insurance, 401K, and paid time off. If you thrive in a dynamic environment, this is your chance to join a supportive team.

Qualifications

• Minimum of two years of customer service experience required.
• Preferred experience in oral surgery or a medical/dental practice.
• Knowledge of insurance processes preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.

Responsibilities

• Confirm and update patient information.
• Prepare patient charts for appointments.
• Perform check-in and check-out functions.
• Process insurance authorizations and referrals.
• Schedule patient appointments.
• Maintain accurate medical records.
• Support front-office operations.
• Support front-office operations and assist with other duties.

Skills

Customer service experience

Excellent verbal communication

Excellent written communication

Multitasking

Insurance processes

Job description

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorization and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience with oral surgery or in a medical or dental practice, preferred.
• Knowledge of insurance processes, preferred.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution
• Employee Discounts

*Pay ranges noted are autogenerated by Indeed (or other career sites) are not Flagship’s evaluation of pay which is a consideration of job experience, certifications, etc.*