Patient Service Representative

Rockclifforalsurgery; Brandermill (VA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Flex spending

Dependent Care FSA

Paid Time Off

Paid Holidays

Training Programs

401K Plan

Employee Discounts

Job summary

Virginia Oral & Facial Surgery is seeking a patient service representative to deliver exceptional front-desk support in a fast-paced oral surgery setting. You will welcome patients, verify demographics and insurance, and help schedule appointments with accuracy and empathy.

Ideal candidates have at least two years in customer service within a medical or dental practice, strong communication skills, and the ability to multitask while handling payments and records securely.

Qualifications

• 2+ years of customer service experience.
• Experience in a medical or dental practice.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication.

Responsibilities

• Confirm and update patient information and insurance.
• Prepare patient charts and documents for appointments.
• Check-in/check-out duties including collecting information and payments.
• Process authorizations and referrals.
• Answer calls, document messages, route inquiries.
• Schedule and coordinate appointments.
• Maintain medical records.
• Support front-office operations.

Skills

Customer service

Medical office experience

Insurance verification

Multitasking

Communication skills

Job description

Step into a role that puts patients first.

Virginia Oral & Facial Surgery is looking for a motivated Patient Service Representative to join our team. Our culture fosters family, purposeful work, individual accountability, and execution. We're looking for a self-starter interested in working in a fast-past and dynamic oral surgery environment to help promote exceptional patient service. This role is responsible for creating a positive patient experience and building a positive work environment.

What You’ll Do:

• Confirm and update patient identification, demographic, and insurance information.
• Prepare patient charts and documentation for upcoming appointments.
• Perform all check-in and check-out functions, including collecting necessary information and payments.
• Obtain patient consents/authorizations and process insurance pre-authorizations and referrals.
• Answer incoming calls promptly, document messages, and route inquiries to appropriate personnel.
• Schedule, reschedule, and coordinate patient appointments as needed.
• Maintain accurate and organized medical records.
• Support overall front-office operations and assist with other duties as assigned.

What You’ll Need:

• Two (2) years of customer service experience, required.
• Experience in a medical or dental practice, required.
• Knowledge of insurance processes and verifications.
• Ability to multitask.
• Excellent verbal and written communication skills.

What It Takes:

• Ability to lift 25 pounds.
• Prolonged periods of sitting.

How We'll Take Care of You:

• Medical, dental, vision with employer contribution
• Life Insurance
• Flex-spending Accounts
• Dependent Care Accounts
• Paid Time Off
• Paid Holidays
• Training Programs
• 401K Retirement, with employer contribution
• Employee Discounts