Patient Experience Front Desk Coordinator

AbsoluteCare; Cleveland (OH); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCare in Cleveland, OH is seeking an Office Coordinator to streamline patient flow, greet patients, and advocate for clear communication during visits. The role handles demographics, insurance, and financial data, checks patients in/out, and coordinates with the clinical team to maintain smooth operations.

The position requires excellent multitasking, strong customer service, and a collaborative approach in a fast-paced physician office environment.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Check patients in and out for appointments in a timely manner.
• Managing patient financial transactions and payment arrangements.
• Verification of insurance benefits and referral authorization requirements.
• Collection of copays, coinsurance, and deductibles.
• Daily reporting.
• Coordination with assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and routing appropriately.
• Scheduling and coordination of appointments for the multi-disciplinary team.
• Distribute incoming mail, faxes, and deliveries, specifically refrigerated and time sensitive items.
• Assure accuracy of patient information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

Skills

Customer service

Multi-tasking

Communication skills

Team oriented

Education

High School diploma or equivalent

Tools

eCW

Job description

AbsoluteCare in Cleveland, OH is seeking an Office Coordinator to streamline patient flow, greet patients, and advocate for clear communication during visits. The role handles demographics, insurance, and financial data, checks patients in/out, and coordinates with the clinical team to maintain smooth operations.

The position requires excellent multitasking, strong customer service, and a collaborative approach in a fast-paced physician office environment.