Front Office Coordinator

AbsoluteCARE Medical Center & Pharmacy; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Baltimore seeks a patient services coordinator to greet patients, coordinate flow, and advocate for clear communication and smooth visits.

You will manage scheduling, check-in/out, handle insurance verification, collect payments, maintain demographics in the PM/EMR system, and support the clinical team to keep patients engaged.

Qualifications

• High School diploma or equivalent.
• 2 years' experience in a similar role.
• Experience with eCW preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service.

Responsibilities

• Greet patients with excellent customer service.
• Collect and manage demographics, patient history, insurance and payments.
• Check in/out patients for appointments promptly.
• Manage patient financial transactions and payments.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance and deductibles.
• Maintain daily reports.
• Coordinate with clinical team to engage/retain patients.
• Answer calls and route appropriately.
• Schedule appointments for multi-disciplinary team.
• Distribute mail and deliveries.
• Ensure accuracy of patient data in PM/EMR system.
• Assist coordination between departments and external agencies.
• Ensure fair, timely patient care per established criteria.
• Monitor waiting rooms; assist with records release and coordination.
• Proficient use of PM/EMR, phone, and Word.
• Referral management and patient support.
• Manage office supply needs.

Skills

Customer service

Communication

Multitasking

Office administration

Teamwork

Education

High School diploma

Tools

Practice Management System

eCW EMR

Microsoft Word

Phone system

Job description

Schedule: Monday through Friday, 8:00 AM to 5:00 PM (1-hour)

Compensation: $18 - $20 an hour (based on experience)

Job Summary

This role is responsible for coordination of patient flow within the office, greeting patients in a prompt and courtesy manner and being a patient advocate in term of facilitating communication or visits in the office, coordination of patient schedules, as well as monitoring and facilitating patient financial transactions.

Duties and Responsibilities

• Provide excellent customer service when greeting and engaging patients and visitors.
• Responsible for data collection and management, specifically demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Managing patient financial transactions and payment arrangements.
• Verification of insurance benefits and referral authorization requirements.
• Collection of copays, coinsurance, and deductibles.
• Daily reporting.
• Coordination with assigned clinical team to promote patient engagement and retention.
• Answer incoming phone calls and routing appropriately.
• Scheduling and coordination of appointments for the multi-disciplinary team.
• Distribution of correspondence.
• Demonstrate a working knowledge of insurance coverage and benefits; appropriate triage of patient and physician needs; and the general procedures of a physician office.
• Proficient use of the Practice Management System/EMR, Phone System and Microsoft Word.
• Assist patients in coordination between the internal departments of the office as well as external agencies.
• Ensure that patients are seen in a fair, timely and equitable manner based on established criteria.
• Schedule appointments per patient preference, office guidelines, provider requirements, diagnosis, insurance coverage, and individual preferences.
• Monitor waiting rooms to ensure that patient and visitor's behavior is appropriate, the waiting room is clean and in order assist with medical records in terms of obtaining designated authorizations for release and coordinating between medical records and the patient and/or third party.
• Distribute incoming mail, faxes, and deliveries, specifically refrigerated and time sensitive items.
• Assure accuracy of patient (insurance and demographic) information in the practice management system.
• Referral management and assisting patients with these requirements.
• Accurate reporting and management of collected payments and encounter documentation.
• Manage office supply needs.

Minimum Qualifications

• High School diploma or equivalent required.
• 2 years' experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Working conditions

This job operates in a professional office environment. This role routinely uses general office equipment.

Physical requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.

All Employees are expected to maintain the security and privacy of all information that is owned by AbsoluteCare or maintained on behalf of the company's patients, employees, and business partners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.