Patient Experience Front Desk Coordinator

AbsoluteCARE Medical Center & Pharmacy; Pittsburgh (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCARE Medical Center & Pharmacy in Pittsburgh is seeking a Patient Services Coordinator to greet patients, manage check-in/out, and support the clinical team in coordinating appointments.

Responsibilities include data collection, handling insurance and payments, coordinating referrals, and ensuring accurate records in the Practice Management System/EMR. Excellent communication and organizational skills are essential.

Qualifications

• High School diploma or equivalent is required.
• Excellent communication and interpersonal skills.
• Ability to multi-task and stay organized in a busy clinical office.
• Experience working with diverse populations is preferred.
• Experience with electronic medical records (eCW) is a plus.

Responsibilities

• Greet patients and engage visitors with courtesy and professionalism.
• Collect and manage demographics, insurance, and financial information.
• Check patients in and out for appointments in a timely manner.
• Handle patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Maintain daily reports and assist with scheduling for the multi-disciplinary team.
• Coordinate with clinical staff to promote patient engagement and retention.
• Answer phone inquiries and direct them appropriately.
• Ensure accurate patient data in the Practice Management System/EMR.

Skills

Communication skills

Multi-tasking / organization

Team & customer service oriented

Relationship building

Education

High School diploma or equivalent

Tools

Practice Management System/EMR

Phone System

Microsoft Word

Job description

AbsoluteCARE Medical Center & Pharmacy in Pittsburgh is seeking a Patient Services Coordinator to greet patients, manage check-in/out, and support the clinical team in coordinating appointments.

Responsibilities include data collection, handling insurance and payments, coordinating referrals, and ensuring accurate records in the Practice Management System/EMR. Excellent communication and organizational skills are essential.