Patient Services & Scheduling Coordinator

AbsoluteCare; Washington, Baltimore (District of Columbia, MD); On-site; USD 25,000 - 28,000; Full time

Job summary

AbsoluteCare is seeking a Patient Services Coordinator to coordinate patient flow, greet patients, and advocate for effective communication within the office. You will manage schedules, insurance verification, and financial transactions while collaborating with a multidisciplinary team to deliver accessible care.

The role requires strong organization, excellent communication, and a commitment to equitable patient service in a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• 2 years’ experience in a similar role.
• Experience in a Patient Center Medical Home preferred.
• Experience with eCW preferred.
• Personal and professional passion to help improve healthcare delivery.
• Demonstrated respect for and experience with culturally diverse communities.
• Ability to build and maintain relationships with a diverse population.
• Ability to multi-task, highly organized, and great communication skills.
• Team and customer service oriented.

Responsibilities

• Greet patients and visitors with excellent customer service.
• Collect and manage demographics, patient history, insurance, and financial information.
• Check patients in and out for appointments promptly.
• Manage patient financial transactions and payment arrangements.
• Verify insurance benefits and referral requirements.
• Collect copays, coinsurance, and deductibles.
• Prepare daily reports.
• Coordinate with clinical team to promote patient engagement and retention.
• Answer calls and route them appropriately.
• Schedule appointments for the multi-disciplinary team.
• Distribute correspondence.
• Use Practice Management System/EMR, phone system, and Word proficiently.
• Coordinate between internal departments and external agencies.
• Ensure fair, timely, and equitable patient service based on criteria.
• Schedule according to patient preference, guidelines, and provider requirements.
• Monitor waiting rooms and assist with medical records logistics.
• Handle incoming mail, faxes, and deliveries (including time-sensitive items).
• Ensure accuracy of patient insurance and demographic data in the PM system.
• Manage referrals and collect payments with proper documentation.

Skills

Great communication skills

Multi-tasking

Highly organized

Team and customer service oriented

Education

High School diploma or equivalent

Tools

eCW

Job description

AbsoluteCare is seeking a Patient Services Coordinator to coordinate patient flow, greet patients, and advocate for effective communication within the office. You will manage schedules, insurance verification, and financial transactions while collaborating with a multidisciplinary team to deliver accessible care.

The role requires strong organization, excellent communication, and a commitment to equitable patient service in a fast-paced environment.