Patient Experience Coordinator

Confluent Health; Parkville (MD); Hybrid; USD 24,000 - 27,000; Part time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with employer matching up to 4%

Onboarding & training program

Growth opportunities

Collaborative team culture

Job summary

Confluent Health in Parkville, MD is seeking a part-time Front Desk Care Coordinator to create a welcoming patient experience. You will manage check-ins/outs, scheduling, insurance verification, and patient communications with a focus on accuracy and empathy.

The role requires at least 1 year in a customer-facing role, strong organization, and clear phone communication. Training includes EMR navigation and scheduling workflows, with competitive hourly pay for 24 hours per week.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism.
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets.
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Phone communication

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Spreadsheets

Job description

Confluent Health in Parkville, MD is seeking a part-time Front Desk Care Coordinator to create a welcoming patient experience. You will manage check-ins/outs, scheduling, insurance verification, and patient communications with a focus on accuracy and empathy.

The role requires at least 1 year in a customer-facing role, strong organization, and clear phone communication. Training includes EMR navigation and scheduling workflows, with competitive hourly pay for 24 hours per week.