Care Coordinator: Front Desk & Patient Experience

Confluent Health; New York (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Competitive compensation

401K with 4% employer match

Generous paid time off

Job summary

Confluent Health is seeking a Front Desk/Care Coordinator to provide a professional first impression for patients and visitors. You will manage front desk operations, verify insurance, schedule appointments, and support patients through the intake process.

The role emphasizes organized, warm, and professional communication, handling multiple tasks, and following through to support both patients and the clinical team.

Qualifications

• Minimum high school education or equivalent is required.
• At least 1 year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Strong phone communication skills and professionalism.
• Basic computer skills and adaptability to scheduling software.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and follow up on referrals, update patient records, and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and rescheduling.
• Collect copays and payments; track or reconcile when needed.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

Customer-facing experience

Phone communication

Multitasking

Detail-oriented

Computer literacy

Education

High School Diploma or GED

Job description

Confluent Health is seeking a Front Desk/Care Coordinator to provide a professional first impression for patients and visitors. You will manage front desk operations, verify insurance, schedule appointments, and support patients through the intake process.

The role emphasizes organized, warm, and professional communication, handling multiple tasks, and following through to support both patients and the clinical team.