Patient Experience Coordinator - Front Desk & Scheduling

Confluent Health; Davis (OK); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

PTO & benefits

401(k) with match

Training program

Career growth

Job summary

Confluent Health is seeking a front desk Care Coordinator to deliver a warm, organized experience for patients from the first phone call through visits. You will handle scheduling, insurance tasks, and patient communications in a fast-paced setting with comprehensive training and clear growth paths.

The role emphasizes professional first impressions, accuracy in payments, and HIPAA-compliant documentation while supporting the clinical team and patient flow.

Qualifications

• Experience in customer-facing roles or patient-facing environments is preferred.
• Ability to manage multiple tasks while maintaining attention to detail.
• Comfort communicating on the phone with customers or patients.

Responsibilities

• Greet patients and visitors to create a welcoming, professional first impression.
• Manage front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review referrals, gather information, and update patient records; explain next steps to patients.

Skills

Customer service experience

Multitasking

Phone communication

Computer literacy

Education

High School Diploma or GED

Job description

Confluent Health is seeking a front desk Care Coordinator to deliver a warm, organized experience for patients from the first phone call through visits. You will handle scheduling, insurance tasks, and patient communications in a fast-paced setting with comprehensive training and clear growth paths.

The role emphasizes professional first impressions, accuracy in payments, and HIPAA-compliant documentation while supporting the clinical team and patient flow.