Patient Experience Front Desk Coordinator

Mindpath Health; Cary (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health in Cary, NC, is seeking a Front Office Coordinator to ensure a welcoming patient experience and smooth front desk operations. The role involves scheduling, data entry, triaging calls, and coordinating with clinicians and staff.

The position is full-time onsite (40 hours/week) in our Cary office, with responsibilities to collect payments, verify demographics, and support patient confidentiality while maintaining high standards of service.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role.
• 1+ year of customer service experience, preferably in a healthcare setting.
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing.
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff.
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges.
• Ability to remain calm, professional, and effective when assisting upset patients or families.
• Excellent verbal and written communication skills.
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment.
• Effective problem-solving skills, sound judgment, and the ability to think independently under pressure.
• Ability to work both independently and collaboratively as part of a team.
• Commitment to maintaining strict confidentiality of all personal and protected health information.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Job description

Mindpath Health in Cary, NC, is seeking a Front Office Coordinator to ensure a welcoming patient experience and smooth front desk operations. The role involves scheduling, data entry, triaging calls, and coordinating with clinicians and staff.

The position is full-time onsite (40 hours/week) in our Cary office, with responsibilities to collect payments, verify demographics, and support patient confidentiality while maintaining high standards of service.