Patient Experience Coordinator - Front Desk & Admin

Mindpath Health; Carlsbad (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per年

Paid parental leave

Tuition reimbursement

Job summary

Mindpath Health is seeking a Front Office Coordinator to join our Carlsbad team. This on-site role supports clinicians and patients, handling front desk operations, scheduling, payments, and data entry with EMR/EHR systems.

You’ll work Monday–Friday, 40 hours, ensuring a welcoming patient experience and smooth administrative flow. The ideal candidate brings 2+ years of administrative experience in healthcare, strong MS Office and data-entry skills, and a patient-centered approach aligned with

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent required.
• 2+ years of clerical/administrative/front office coordination experience.
• 1+ year of healthcare customer service experience preferred.
• Proficiency with Microsoft Office and typing/data-entry accuracy.
• Strong interpersonal, communication, and organizational skills.
• Demonstrated empathy and ability to support mental health services.
• Ability to stay calm and professional when assisting upset patients or families.

Responsibilities

• Serve as the first contact for patients and visitors, delivering a positive experience in person and by phone.
• Schedule appointments and triage/route calls and messages to clinical staff promptly.
• Collect co-pays and balances, explain paperwork, and ensure accurate patient forms.
• Update patient demographics and insurance information in systems.
• Assist patients with Mindpath Health policies and services; explain procedures.
• Escalate issues when necessary and support patient safety and satisfaction.
• Assist clinicians with arrivals, scheduling changes, and general admin tasks.
• Collaborate with front office, clinical teams, and leadership for smooth operations.

Skills

EMR/EHR

Office administration

Customer service (healthcare)

MS Office

Phone system proficiency

Data entry

Interpersonal skills

Communication

Organizational skills

Confidentiality/Privacy

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR/EHR software

Practice management systems

Multiline phone systems

Job description

Mindpath Health is seeking a Front Office Coordinator to join our Carlsbad team. This on-site role supports clinicians and patients, handling front desk operations, scheduling, payments, and data entry with EMR/EHR systems.

You’ll work Monday–Friday, 40 hours, ensuring a welcoming patient experience and smooth administrative flow. The ideal candidate brings 2+ years of administrative experience in healthcare, strong MS Office and data-entry skills, and a patient-centered approach aligned with