Front Office Coordinator - Patient Care & Welcome Desk (Onsite)

Mindpath Health Medical Group; Durham (NC); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per/

Paid parental leave

Job summary

Mindpath Health Medical Group is seeking a Front Office Coordinator for our Durham, NC office. This full-time, on-site role supports clinicians and patients, handling scheduling, payments, and data entry with EMR/EHR systems.

You will greet patients, manage calls, assist with forms, and coordinate with clinical teams to ensure accurate records and a welcoming environment. Compensation is $20 per hour.

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years in clerical, administrative, receptionist, or front office coordination roles.
• 1+ year of customer service experience, preferably in healthcare.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and data entry.
• Strong interpersonal and communication skills, with attention to confidentiality.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments and triage calls, routing messages to clinical staff.
• Collect co-pays and balances, assist with patient forms and insurance data.
• Maintain patient demographics, insurance information, and privacy standards.
• Support clinicians and front office staff to ensure smooth daily operations.
• Escalate issues appropriately and contribute to process improvements.

Skills

Customer service skills

Communication skills

Teamwork

Attention to detail

Empathy

Problem-solving

Education

High school diploma or equivalent

2+ years administrative/front office experience

1+ year healthcare customer service experience

Tools

EMR/EHR systems

Microsoft Office

Multiline phone systems

Job description

Mindpath Health Medical Group is seeking a Front Office Coordinator for our Durham, NC office. This full-time, on-site role supports clinicians and patients, handling scheduling, payments, and data entry with EMR/EHR systems.

You will greet patients, manage calls, assist with forms, and coordinate with clinical teams to ensure accurate records and a welcoming environment. Compensation is $20 per hour.