Front Office Coordinator: Patient Care & Scheduling

Mindpath Health; Charlotte (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

EAP

Life Insurance

401(k) with match

PTO 15 days

Parental leave

Tuition reimbursement

Job summary

Mindpath Health in Charlotte, NC, is hiring a Front Office Coordinator for a full-time, onsite role. You will greet patients, schedule appointments, collect payments, and manage patient records using EMR/EHR and practice management systems. The position emphasizes compassion, confidentiality, and teamwork in a mental health care setting.

This role supports clinicians and front office staff, ensuring smooth daily operations and patient-centered service in a fast-paced environment.

Qualifications

• Experience using EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in clerical/administrative/front office roles.
• 1+ year of customer service experience, preferably healthcare.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Serve as first point of contact for patients and visitors, delivering a positive experience.
• Schedule appointments and route calls to clinical staff in a timely manner.
• Collect co-pays and balances, explain forms, and ensure accurate patient records.
• Verify and update patient demographics and insurance information.
• Support clinicians by managing arrivals and communications.
• Adhere to privacy and confidentiality standards.

Skills

EMR/EHR

Administrative experience

Customer service

MS Office

Multiline phone systems

Data entry

Interpersonal skills

Privacy & confidentiality

Education

High school diploma

Tools

Practice Management systems

Job description

Mindpath Health in Charlotte, NC, is hiring a Front Office Coordinator for a full-time, onsite role. You will greet patients, schedule appointments, collect payments, and manage patient records using EMR/EHR and practice management systems. The position emphasizes compassion, confidentiality, and teamwork in a mental health care setting.

This role supports clinicians and front office staff, ensuring smooth daily operations and patient-centered service in a fast-paced environment.