Front Office & Patient Experience Coordinator

Mindpath Health; Del Mar (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health is seeking a Front Office Coordinator for our Del Mar, CA office. This full-time, on-site role supports clinicians and patients, ensuring a friendly, compliant environment and accurate records using EMR/EHR systems.

You will handle scheduling, intake, payments, and communications with care and professionalism. The ideal candidate has 2+ years in front-office/clerical roles, strong MS Office and data-entry skills, and excellent interpersonal abilities to engage patients and staff

Qualifications

• Experience using EMR/EHR and/or practice management systems required.
• High school diploma or equivalent.
• 2+ years in clerical/administrative/front office coordination roles.
• 1+ year of customer service, healthcare setting preferred.
• Proficiency with Microsoft Office, multiline phone systems, data entry.

Responsibilities

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone.
• Schedule appointments and manage calls/messages; relay patient needs to clinical staff.
• Collect co-pays and balances; verify and update patient information and forms.
• Assist patients with understanding Mindpath Health policies and services.
• Maintain patient privacy and confidentiality; escalation when needed.
• Support clinicians by managing arrivals, scheduling changes, and admin tasks.

Skills

EMR/EHR experience

Customer service

Interpersonal skills

Verbal & written communication

Organizational skills

Multitasking

Professionalism under pressure

Empathy

Confidentiality

Team collaboration

Problem-solving

Data entry accuracy

Education

High school diploma or equivalent

Tools

MS Office

EMR/EHR software

Job description

Mindpath Health is seeking a Front Office Coordinator for our Del Mar, CA office. This full-time, on-site role supports clinicians and patients, ensuring a friendly, compliant environment and accurate records using EMR/EHR systems.

You will handle scheduling, intake, payments, and communications with care and professionalism. The ideal candidate has 2+ years in front-office/clerical roles, strong MS Office and data-entry skills, and excellent interpersonal abilities to engage patients and staff