Patient Experience Front Desk Leader – Healthcare

Mindpath Health Medical Group; Charlotte (NC); Hybrid; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision coverage

EAP

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per‑

Paid parental leave

Zusammenfassung

Mindpath Health is seeking a Front Office Coordinator to deliver friendly, high‑quality service at the Charlotte office. You will manage front desk tasks, schedule appointments, handle payments, and support clinicians with administrative duties in a patient‑centered environment.

The role requires EMR/EHR experience, strong communication, and the ability to multitask across fast‑paced operations. Onsite, full‑time position with competitive benefits and a focus on confidentiality.

Qualifikationen

• Experience with EMR/EHR and/or practice management systems.
• High school diploma or equivalent.
• 2+ years in a clerical/administrative/front office coordination role.
• 1+ year of customer service experience, preferably in healthcare.
• Proficiency with Microsoft Office (Outlook, Excel, Word) and data entry; strong communication and organization.

Aufgaben

• Serve as the first point of contact for patients and visitors, in person and by phone.
• Schedule appointments, triage calls, route messages, and relay patient needs to clinical staff.
• Collect co-pays and balances, explain paperwork, and ensure patient forms are completed.
• Verify and update patient demographics and insurance information.
• Assist patients with Mindpath Health policies and services; maintain privacy and confidentiality.

Kenntnisse

EMR/EHR use

Customer service

Interpersonal skills

Data entry

Time management

Confidentiality

Ausbildung

High school diploma

Tools

MS Office

Phone systems

Jobbeschreibung

Mindpath Health is seeking a Front Office Coordinator to deliver friendly, high‑quality service at the Charlotte office. You will manage front desk tasks, schedule appointments, handle payments, and support clinicians with administrative duties in a patient‑centered environment.

The role requires EMR/EHR experience, strong communication, and the ability to multitask across fast‑paced operations. Onsite, full‑time position with competitive benefits and a focus on confidentiality.